Building a Culture of Continuous Feedback

Overview

At L5.ai, feedback isn’t a formality. It’s a loop that drives real-time improvement, boosts team morale, and builds a culture of openness. Giving and receiving feedback effectively is a core behavior expected from everyone.

How to Practice Feedback

Be Timely
- Feedback loses value with time. Share your input as close to the event as possible, while still being thoughtful and respectful.
Focus on Behavior and Outcome
- Instead of assumptions about intention, describe what was done and its impact. Use the SBI model: Situation - Behavior - Impact.
Ask for Feedback
- Requesting feedback shows maturity and helps close blind spots. Managers and peers should normalize two-way feedback.
Use the Right Channels
- Lattice is for formal feedback; Slack is for informal notes. Choose the channel based on the context.

Frequently Asked Questions

Is negative feedback okay? Yes, if it’s constructive, objective, and actionable.
How do I give feedback to my manager? Use 1:1s or upward feedback prompts in Lattice. Managers are trained to receive feedback openly.
What if I disagree with feedback? Clarify intent, reflect, and have a respectful discussion to align perspectives.

Need Assistance? Contact peopledev@l5.ai or type "feedback guide" in the Help Center