Reporting Data Is Incorrect, Missing, or Not Loading

Issue Users report that reports are showing incorrect data, missing entries, failing to load, or not reflecting recent activity.

Affected Area Reporting

Common Symptoms

• Reports show outdated or incorrect completion data
• Report generation fails or times out
• Exported files are empty or contain errors
• Filters are not returning expected results
• Data discrepancy between dashboard and report figures

Status If you are seeing this ticket, check with the engineering team whether an active investigation exists before escalating as a new bug.

Workaround Ask the customer to:

1. Refresh the report and retry
2. Check if the issue affects all reports or a specific report type
3. Confirm the date range and filters being applied
4. Try exporting in a different format if available

When to Escalate Escalate as a new bug if the data discrepancy is confirmed across multiple users or if the report has not updated within the expected time window.