This known issue specifically affects dashboard widgets failing to load on first login. If the issue describes stale data not refreshing for returning users, this is a different issue — escalate as a new bug.
Issue Users report that the dashboard is not loading, showing a blank screen, displaying incorrect metrics, or failing to reflect recent activity.
Affected Area Dashboard
Common Symptoms
- Dashboard loads as a blank or white screen
- Widgets fail to populate with data
- Metrics displayed do not match expected values
- Dashboard is slow to load or times out
- Recently completed activities are not reflected
Status If you are seeing this ticket, check with the engineering team whether an active investigation exists before escalating as a new bug.
Workaround Ask the customer to:
- Hard refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows)
- Clear browser cache and retry
- Check if the issue affects all users on the account or just one
- Confirm which specific widget or metric is affected
When to Escalate Escalate as a new bug if the dashboard fails to load for multiple users or if data has not refreshed within 24 hours.
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